One of the most useful things about ActiveRoles is the customisation that’s possible through the web portal. From creating customised wizards for different account types to buttons that run scripts, there is a lot you can do to make the experience of administering Active Directory data more intuitive for your IT Teams. If your teams are organised they will have written processes, operations guides or a mixture of the two for the tasks they carry out via ActiveRoles. Why not consider publishing this through the Web Interface? It then puts the relevant documentation within easy each of the users. If you’re proactive, you can start keep this document up to date by adding information on your commonly asked questions. By creating this kind of document and making it available you allow users to self-educate and use ActiveRoles the way you have intended within your organisation and over time, this will hopefully reduce the ‘How do I … ?’ questions that keep coming up.
Experiment with it and add whatever you feel is relevant, it’s an easy way to connect ActiveRoles users to relevant documentation they need to do their jobs.